Scope
This policy covers BaigoNex services, including BaigoNex Mobile. BaigoNex Mobile supports authorised customer ordering, sales-representative workflows, delivery proof of delivery (POD), Cash Van operations, and offline work for authorised businesses.
Information we process
Depending on the services and permissions used, BaigoNex may process account and user identity information, contact details, role and company/customer relationship information, customer and business details, catalogue and pricing information, orders, payments or payment-record metadata, and transaction records.
BaigoNex Mobile uses authentication and session information to provide a server-authorised workspace. It may keep scoped catalogue, customer, order, and queued-operation information locally so supported work can continue offline. This local information is bound to the signed-in business context and is used to synchronise safely when connectivity returns.
Delivery proof and location
Where POD is enabled, an authorised user may enter a recipient name or delivery note and capture a signature or photo as proof of delivery. The mobile application may request approximate or precise foreground location only when the user selects a supported POD location capture and grants permission. Location is optional for core ordering and is not collected as background tracking.
Camera photos, signatures, recipient details, notes, timestamps, and optional POD location are used to record and verify delivery activity for the authorised business.
How information is used
BaigoNex uses information to authenticate users, provide role- and company-scoped services, process authorised orders and operational workflows, maintain transaction and delivery records, support offline synchronisation, protect the service, and investigate service or security issues.
The current mobile application does not include advertising, behavioural advertising, analytics, crash-reporting, push-notification, maps, or external-authentication SDKs.
Service providers and sharing
BaigoNex uses its service infrastructure and application-delivery technology to provide the service. The mobile application uses Expo and React Native platform components, and sends authorised service data to BaigoNex over configured HTTPS connections. BaigoNex does not sell personal information or use the mobile application for advertising.
We disclose information only as needed to operate the authorised service, comply with applicable obligations, or respond to a valid legal request. We do not state a fixed retention period here; retention and deletion are assessed against the applicable business relationship, operational record requirements, and legal obligations.
Requests and contact
For privacy questions or to request access, correction, or deletion review for information handled by BaigoNex, contact hello@baigonex.com. Include enough detail for us to identify the relevant business or account without sending passwords or sensitive credentials by email.
Submitting a request does not automatically delete business or transaction records. BaigoNex will review the request and respond through the appropriate business and legal process.
Changes to this policy
We may update this policy as BaigoNex services change. The current version will be published on this page.